FAQ
Frequently Asked Questions
📦 Shipping & Delivery
1. How long will it take for my order to arrive?
Standard shipping typically takes 7-15 business days depending on your location. Once your order is processed and shipped, you will receive a confirmation email with tracking details.
2. Do you ship worldwide?
Yes! We offer international shipping to most countries. Shipping fees and delivery times vary depending on the destination and will be calculated at checkout.
3. How can I track my order?
Once your order has been dispatched, we will send you an email containing your tracking number and a link to track your package in real-time.
4. My tracking number isn't updating. Is there a problem?
Don't worry! It can sometimes take 2-4 business days for the courier service to update the tracking information in their system after the package leaves our warehouse.
🔄 Returns & Refunds
5. What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item within 30 days of delivery, provided it is unused, in its original packaging, and free of dog hair.
6. How do I start a return or exchange?
To initiate a return or an exchange, please contact our support team at dogfriendlycowalk@gmail.com with your order number and the reason for the return. We will guide you through the process.
7. Who pays for the return shipping costs?
Customers are responsible for covering the return shipping costs, unless the item arrived damaged or we made a mistake with your order.
💳 Payments & Security
8. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure checkout options like PayPal and Apple Pay.
9. Is it safe to use my credit card on your website?
Absolutely. Our store is hosted on Shopify, which uses industry-standard SSL encryption technology to ensure that all your personal and payment information is kept 100% safe and secure.
🐕 Products & Sizing
10. How do I choose the right size for my dog?
We provide a detailed size chart on every product page. We highly recommend measuring your dog's neck and chest girth accurately before placing an order to ensure the perfect fit.
11. What if I still need help?
If you have any other questions not covered in this FAQ, please feel free to drop us a line at dogfriendlycowalk@gmail.com and we will be happy to assist you!